ABOUT US
We empower minds and nurture a culture of reading and creativity through accessible literature and support for local authors.
WE ARE SOCIALCLIENT'S TESTOMONIAL
COLLINS
"I’ve had nothing but great experiences shopping at this online bookshop! The website is easy to navigate, and they offer an impressive selection of books at competitive prices. I appreciate how quickly my orders are processed"
ROBIN
"Their customer service is top-notch – they’re always available to help with any questions or concerns. I’ll definitely continue to be a loyal customer!"
Delivery Policy
Delivery Policy for Ben’s Best Books
Thank you for shopping with us! We strive to deliver your order as quickly and efficiently as possible. Below is our delivery policy to ensure a smooth shopping experience.
1. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive an email confirmation once your order has been dispatched, along with tracking details (if applicable).
2. Delivery Areas
- We deliver within Kenya and the region. We offer international shipping through our global logistic agents, such as DHL, FEDEX etc.
3. Please note that delivery times are estimates and can be subject to delays due to unforeseen circumstances (e.g., weather conditions, courier delays).
5. Order Tracking
- Once your order has been dispatched, you will receive a tracking number by email. Use this to track your delivery.
6. Delivery Issues
If you have not received your order within the estimated timeframe, please contact our customer service team at info@bensbestbooks.com / +254 763 109 067. We will investigate the issue and provide an update on your order’s status.
7. Damaged or Incorrect Orders
If your order is damaged or incorrect, please notify us within 7 days of receiving the item(s) by emailing info@bensbestbooks.com or contact +254 763 109 067. We will assist with returns, exchanges, or refunds as per our Returns & Refunds policy.
8. Unavailable Items
If any item in your order is out of stock, we will notify you immediately and offer alternatives, such as waiting for restock, canceling the item, or selecting a similar product.
9. Lost Packages
In the unlikely event that your package is lost in transit, we will work with the carrier to resolve the issue. Claims for lost packages must be reported within 14 business days from the estimated delivery date.
10. Additional Notes
- We are not responsible for any delays caused by the carrier, inclement weather, or incorrect delivery information provided at the time of purchase.
- It is your responsibility to ensure that the delivery address provided at checkout is correct and complete.
If you have any further questions or need assistance, feel free to contact us at info@bensbestbooks.com / +254 763 109 067.
Thank you