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ABOUT US

We empower minds and nurture a culture of reading and creativity through accessible literature and support for local authors.

WE ARE SOCIAL

CLIENT'S TESTOMONIAL

Faqs

FAQ Section for Ben's Best Books Ltd.

GENERAL QUESTIONS

A: Ben's Best Books Ltd. is a company dedicated to empowering minds and nurturing a culture of reading and creativity by providing accessible educational, motivational, and Christian literature, including audiobooks, to underserved communities.
A: We are based in Ngong Town, Kajiado, and plan to expand to adjacent areas within the Nairobi Metropolitan region soon and eventually nationwide in the near future, with a high probablity of both regional and continental presence in future. We also have an online store for our global community.
A: We offer a diverse range of books, including educational, motivational, and Christian literature. We also provide e-books and audiobooks in various languages.
A: You can purchase our books directly from our store in Ngong Town or through our online store on our website.
A: Yes, we are committed to supporting local authors by providing them with a platform to share their stories and ideas.

ORDERS AND SHIPPING

A: You can place an order through our website or by visiting our store in Ngong Town, Kajiado County, Kenya. We also have global platforms facilitated by our publishing partners and distributors.
A: We accept various payment methods, including credit/debit cards, mobile money, and bank transfers. No cash payments.
A: Yes, we ship within Kenya and the region. We offer international shipping through our global logistic agents, such as DHL, FEDEX etc.
A: Shipping within Kenya typically takes 3-5 business days. Delivery times may vary based on your location, for shipping outside Kenya.

RETURNS AND EXCHANGES

A: We accept returns within 30 days of purchase. The item must be in its original condition. Please contact our customer service for assistance.
A: To return an item, please contact our customer service team for instructions. You will need to provide your order number and reason for the return.
A: Yes, exchanges are possible within 30 days of purchase. Please contact our customer service team for assistance.

CUSTOMER SUPPORT

A: You can reach our customer support team via email at info@bensbestbooks.com or by calling our hotline at +254 763 109 067.
A: Our customer support team is available Monday to Friday, 9 AM to 5 PM.

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